Privacy Policy

At AuraZora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit or make a purchase from https://aurazora.com.

By using our website, you acknowledge the practices described in this policy.

1. Personal Information We Collect

When you visit our website, place an order or contact us, we may collect certain personal information, including:

* Name and contact details, such as email address and phone number.
* Billing and shipping addresses.
* Order details and purchase history.
* Payment confirmation and transaction-related information.
* Information you provide when contacting our customer support team.
* Technical information such as IP address, browser type, device information and website usage data, where collected.

We collect only the information reasonably required to operate our store and provide our services.

2. How We Use Your Information

We may use your personal information to:

* Process and fulfil customer orders.
* Arrange payments, shipping and delivery.
* Send order confirmations and delivery updates.
* Respond to customer enquiries and support requests.
* Manage returns, refunds and exchanges.
* Improve our website, products and shopping experience.
* Detect, prevent and investigate fraud or unauthorised activity.
* Meet legal, regulatory and accounting obligations.
* Send promotional communications where permitted and, where required, with your consent.

3. Payment Information

Payments made through our website are processed using third-party payment service providers, including Razorpay.

AuraZora does not intentionally store complete payment card details on its own servers. Payment information is handled by the relevant payment provider according to its security practices and privacy policy.

Customers should review the payment provider’s terms and privacy policy for further information.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and shopping experience.

These technologies may help us:

* Remember shopping cart contents.
* Maintain website preferences.
* Understand website usage and performance.
* Improve navigation and customer experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing Your Personal Information

We may share relevant personal information with trusted third parties when necessary to operate our business, including:

* Shopify, which provides our e-commerce platform.
* Razorpay and other applicable payment service providers.
* Courier and logistics partners responsible for delivering orders.
* Website service providers and technical support providers, where used.
* Government authorities, regulators or law enforcement agencies when legally required.

We do not sell customers’ personal information to third parties.

6. Shopify and Store Operations

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer products and services.

Information submitted through our store may be processed by Shopify and its service providers to support store operations, checkout, order management and related services.

For further details, customers may review Shopify’s privacy information on Shopify’s official website.

7. International Data Transfers

As AuraZora may serve customers in different countries, personal information may be processed or transferred across international borders where necessary for order fulfilment, payment processing, website operations or customer support.

We take reasonable steps to ensure that personal information is handled in accordance with applicable data protection requirements.

8. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

We retain personal information only for as long as reasonably necessary for business operations, order records, customer support, legal compliance and dispute resolution.

No method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

* Request access to your personal information.
* Request correction of inaccurate information.
* Request deletion of personal information where legally permitted.
* Withdraw consent where processing is based on consent.
* Object to certain processing activities.
* Opt out of promotional communications.

To exercise applicable privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you receive promotional emails from AuraZora, you may unsubscribe using the instructions provided in those communications.

Even if you opt out of marketing messages, we may continue sending essential transactional communications relating to your orders, payments, shipping or customer support.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children where parental consent is required by applicable law.

If we become aware that personal information has been collected in violation of applicable requirements, we will take reasonable steps to address the matter.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

AuraZora is not responsible for the privacy practices, content or security of external websites. We encourage customers to review the privacy policies of those websites before sharing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements or operational needs.

Any updated version will be published on this page with a revised Last Updated date.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Brand: AuraZora

Email: support@aurazora.com

Website: https://aurazora.com

Location: Jaipur, Rajasthan, India

AuraZora — Where Heritage Meets Modern Elegance.

Rooted in Rajasthan. Inspired by Tradition. Made for the World.