Return & Refund policy

Return & Refund Policy

At AuraZora, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our return and refund policy is designed to guide you through the process.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to the conditions below:

* The product must be unused, unworn and in its original condition.
* All original tags, labels and packaging must be intact.
* The product must not show signs of damage caused after delivery or misuse.
* Proof of purchase or order details must be provided.

Returns that do not meet these conditions may be declined, subject to applicable consumer protection laws.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

* Products purchased during special sales or promotional offers, for change-of-mind returns.
* Customised or personalised products, unless defective or incorrectly supplied.
* Products that have been used, worn, washed or damaged after delivery.

These exclusions do not affect any rights customers may have under applicable consumer protection laws.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

Please share:

* Your order number.
* A description of the issue.
* Clear photographs or videos showing the product and packaging.

After reviewing the request, AuraZora will provide an appropriate resolution, which may include a replacement, exchange or refund, as applicable.

For verified damaged, defective or incorrect products, AuraZora will bear the applicable return shipping cost.

4. How to Request a Return

To initiate a return, please email us at:

support@aurazora.com

Include the following information:

* Full name.
* Order number.
* Product name.
* Reason for return.
* Supporting photographs, if applicable.

Our support team will review your request and share the next steps, including return instructions where approved.

Please do not send products back without receiving return instructions from our team.

5. Return Shipping Charges

For returns due to a change of mind or personal preference, the customer will be responsible for applicable return shipping charges.

If a product is verified as damaged, defective or incorrectly delivered, AuraZora will bear the applicable return shipping cost.

Original shipping charges may be non-refundable for change-of-mind returns, subject to applicable law.

6. Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund request.

Approved refunds will be initiated to the original payment method within 10 business days of refund approval.

Depending on your bank or payment provider, additional time may be required for the amount to appear in your account.

If you have not received an approved refund after the expected timeframe, please contact us.

7. Exchanges

If you wish to exchange a product for another size or eligible item, please contact our support team.

Exchanges are subject to product availability and approval. In certain cases, customers may be asked to return the original product and place a new order.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@aurazora.com.

Cancellation requests can be accommodated before the order is dispatched. Once an order has been dispatched, it may no longer be eligible for cancellation and will be handled under the applicable return policy and consumer laws.

9. International Returns

International customers may request returns subject to the eligibility conditions in this policy and applicable local laws.

Customers are responsible for applicable return shipping charges for change-of-mind returns. Customs duties, taxes and other charges may apply to international returns.

For verified damaged, defective or incorrect products, please contact our support team for assistance.

10. Contact Us

For any questions regarding returns, exchanges or refunds, please contact:

Email: support@aurazora.com

Website: https://aurazora.com

Location: Jaipur, Rajasthan, India

AuraZora — Where Heritage Meets Modern Elegance.

Rooted in Rajasthan. Inspired by Tradition. Made for the World.